Refund and Returns Policy

Refunds are available for items returned in their original condition within 28 days of purchase with a valid receipt.

Original condition means the item is unused, undamaged, and in the same state as when purchased.

We cannot provide refunds for items that are:

• ◆Missing a receipt.
• ◆Damaged or broken after leaving the shop.
• ◆Mismatched in quantity (for example, if you discover when you get home that you bought fewer imps than you intended).

Items must be returned within 30 days of delivery.

To be eligible for a return, items must be:

• ◆Unused, undamaged, and in their original packaging.
• ◆Accompanied by proof of purchase (such as an order confirmation or receipt).

Refunds or exchanges will not be issued for:

• ◆Sale items.
• ◆Customised or made-to-order imps.
• ◆Items damaged after delivery due to customer handling.

Once we receive your return, we will inspect it and notify you of its approval or rejection.

If approved, refunds will be processed to your original payment method. Please allow up to ten business days for the refund to appear in your account.

Shipping costs are non-refundable. If the return is approved, the refund amount will exclude the original shipping fee.

Online purchases can only be replaced if they arrive damaged or defective.

If you need an exchange for the same item, please email us at hello@lincolnimporium.co.uk within seven days of receiving the product.

Items damaged during transit may require photographic evidence to process an exchange.

To return an item purchased online:

• ◆Contact us at hello@lincolnimporium.co.uk for return authorisation.
• ◆Ship the item to The Lincoln Imporium, 36 Steep Hill, Lincoln, LN2 1LU using a trackable service. You are responsible for return shipping costs.
• ◆We recommend purchasing shipping insurance, as we cannot guarantee receipt of your return.

If the item was marked as a gift and shipped directly to the recipient, you will receive a gift credit for the value of the return.

If the gift giver did not mark the item as a gift, the refund will be issued to the original purchaser.

Refunds may be partially granted (where applicable) for:

• ◆Items that are not in their original condition, or are missing parts, where the issue was not our fault.
• ◆Returns initiated after 30 days but before 60 days, at our discretion.

If you have questions about your return or refund, please contact us at hello@lincolnimporium.co.uk.